If an order is returned to us due to an incomplete or incorrect address, or if it remains unclaimed after customs clearance, the customer will be responsible for covering the reshipping costs. Please ensure all shipping details are accurate to avoid delays or additional charges.

We hope that you are happy with your purchase from Zeitlus. However, if this is not the case, we will refund an item you are unhappy with, within 28 days of receiving your order. The item must be in a re-saleable condition.

Please note, before making a purchase that any item returned may take up to 10 days to be refunded back to you. If there is any fault with your item please notify us within 24hrs of receiving the goods.

Please follow the steps below to return your parcel to us:

ZEITLUS HOUSE

14

BEVERLEY ST.

BD4 8PU

1. Repackage the print.
2. Please attach your label and address it to us.
3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are therefore non-refundable. If you are returning an item back to us, we recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
4. Keep your certificate of postage safe as you will need this as your proof of return.
5. Once your return is received and inspected, a full refund of the item/s (excluding any delivery charges) will be processed and a credit will be automatically applied to the original payment method. It will take up to 10 working days to refund your account, you will receive an email stating your account has been credited.  

 All parcels returned to us due to the customer entering an invalid/incomplete address, the customer will incur the charge of the redelivery. 

No returns for sale items