Delivery is normally within 3-6 business days from the order date. We aim to dispatch your order within one day of your order being placed, however, please note that sometimes it can take 1-2 days extra due to delays in transit or if our warehouse has an unusually high volume of orders.

If you haven't received your order within the delivery time advertised, please first check if you have provided us with the correct information. If you have provided the correct information, contact our Customer Service no longer than 30 working days after the order was placed and we will help you.

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk / Spam folder, as emails can sometimes end up there by accident. If you did not recieve any tracking link, please contact us by clicking here.

If you wish to cancel your order before it leaves our warehouse please contact us immediately. However, we can't guarantee that we'll have enough time to cancel your order, as our packing/shipping department prides itself on getting products heading out to you speedily. Visit our Shipping & Returns page for further information.

If you submitted an order with us, but didn't receive an order confirmation, it's possible that your email address was entered incorrectly. Get in touch with us at hello@zeitlus.com to see if we have received an order in your name. We're happy to change the email address for you and send you the order confirmation. In other cases, the order may not have gone through, so just get in touch before placing a new order to avoid a duplicate order.

Your package must be well-protected, and preferably in the original box. All products must be returned in the same condition as they were delivered. Visit our Shipping & Returns page for further details.